Our website address is: https://pitway.us.

Privacy Policy – Pitway LLC

Effective Date: 03/25/26

Pitway LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information, including when you opt in to receive SMS (text message) communications from us.

1. Information We Collect

We may collect the following information when you interact with our services:

• Name
• Phone number
• Service address/location
• Vehicle information (if applicable)
• Any information you provide when requesting towing or roadside assistance

2. How We Use Your Information

We use your information to:

• Provide towing and roadside assistance services
• Send service-related SMS notifications such as:
  
  • Order confirmations
  • Driver ETA updates
  • Arrival notifications
  • Service completion confirmations
  • Customer satisfaction surveys
• Improve our services and customer experience
• Respond to customer inquiries and support requests

3. SMS Communications

By providing your phone number, you consent to receive text messages from Pitway LLC related to your service request.

• Message frequency: Varies based on your service activity
• Message types: Confirmation, ETA updates, service notifications, and surveys
• Message & data rates: May apply depending on your mobile carrier

You can opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us at:
 9254441407
 pitwayus@gmail.com

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information only when necessary to:

• Provide requested services (e.g., dispatch systems, drivers)
• Comply with legal obligations
• Protect our rights and prevent fraud

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.

6. Data Retention

We retain your information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, tax, or regulatory requirements

7. Your Privacy Rights

You have the right to:

• Request access to your personal information
• Request correction or deletion of your data
• Opt out of SMS communications at any time

To make a request, contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

9. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

Pitway LLC
 Phone: 9254441407
 Email: pitwayus@gmail.com
 Website: https://pitway.us