Call to Action (Opt-In Process)

Customers opt in to receive SMS messages from Pitway LLC through the following methods:

• By submitting a service request form on our website: https://pitway.us
• By calling our phone number and agreeing to receive SMS updates
• By requesting towing or roadside assistance services directly

At the point of opt-in, customers are informed that they will receive SMS notifications related to their service request, including order confirmation, ETA updates, service completion, and surveys.

Customers must provide express consent by entering their phone number and agreeing to receive messages.

Message Flow (Step-by-Step)

1. Customer requests towing service via website or phone
2. Customer provides phone number and consents to SMS communication
3. Customer receives an order confirmation message
4. Customer receives ETA updates when a driver is dispatched
5. Customer receives arrival notification
6. Customer receives service completion message
7. Customer may receive a follow-up survey message

Message frequency varies per service request.

UPDATED COMPLIANT SAMPLE MESSAGES

1. Order Confirmation (FULL COMPLIANCE)

“Pitway LLC: Your towing request has been received. We are dispatching a driver now. Msg & data rates may apply. Reply STOP to opt out, HELP for help.”

2. ETA Message

“Pitway LLC: Your tow truck is on the way. ETA is 20–30 minutes. Please ensure your vehicle is accessible. Reply STOP to opt out.”

3. Arrival Notification

“Pitway LLC: Your driver has arrived at your location. Please meet the driver to proceed. Reply STOP to opt out.”

4. Completion Message

“Pitway LLC: Your vehicle has been successfully delivered. Thank you for choosing Pitway LLC!”

5. Survey Message (FULL COMPLIANCE)

“Pitway LLC: How was your service today? Please leave a review: [link]. Msg & data rates may apply. Reply STOP to opt out, HELP for help.”